Empire Granite in Radcliff, KY Open now

Reviews about Empire Granite

• ★ ☆ ☆ ☆ ☆

  May 10, 2019, by scott lindsey
  Absolute worst service I have ever seen from a buisness! After a friend has told me to "watch Tito" I wish I would have listened. I have never delt with a company who simply would not return my calls when I was trying to give them my buisness. I was told by Tito to check out two granite supply houses in Louisville( Global and OHM) that he did buisness with and pick out our slabs. After going to both we found the slabs that we liked at Global. When I told Tito we found the slabs that we wanted he said he dident want to do buisness with global because he had a balance there and said that he would no longer do buisness with them. I reluctantly gave him the benifit of doubt and went back and found slabs at OHM (who was great to work with and actually had slabs shipped from out of state) I immediately contacted Tito and asked him to contact me as soon as he picked up my slabs so we could decide on how they would be cut. I received no response and after a week I contacted him personally after several emails ,text and voice mails to his secretary. Again after 10 days I contacted him personally . At this point I also spoke with his secretary who said that "because we were not happy with there service We should look somewhere else for a fabricator. " After 6 weeks of working with them and no countertops this is how they treat people. I don't mind if someone tells me they are covered up and will get to me as soon as possible. I do however feel it's a shady buisness practice to string customers along an inconvience them just to try to hold on to buisness that you can't even handle. I have never given a buisness this poor of a rating but others need to be made aware of the kind of business that this is.